FAQ

• The application has been payed. When is my wallet going to be recharged?

The transfer of funds to your wallet is performed almost immediately. If it did not happen (within 10 minutes), check the status of your application in section “Exchange transactions” of your account. If there are no errors, please, contact the support service in section «Contacts».

• Is it possible to cancel an application?

A completed application is nonreversible. That means that by this application your funds are nonrefundable. If the application is paid but not completed, you have a possibility to return your money (less transfer commission fees charged) by e-mailing the support service from section «On-line assistance».

• Is it possible to pay directly from the wallet without an application?

Such transactions are not allowed. Direct payments will be returned to the sender less transfer commission fees charged.

• What are the commission fees?

The commission fees are already included into exchange as well as fees for transfer of payment system. You may view the information about them while creating an application.

• Payment details for transfer funds were entered incorrectly in the application. How to correct the error?

Unfortunately, you cannot cancel confirmed payments. If the wallet number is incorrect, in this case the payment will not be received. Thus, you have to contact us, and we are going to return you the payment less transfer commission fees charged.